Foundation Repair Mesquite TX takes requests from Mesquite, TX and from Rowlett, Rockwall, Forney, Seagoville and Balch Springs. Where a concern should go depends on whether it is about our website or about a contractor, and this page sets out both routes.

Concerns about the website. If a page seems wrong, confusing or unfair, or a request you sent seems to have gone missing, let us know through the contact form, starting the message with "Complaint." Describe what happened and about when. Every complaint is read and looked into.

Concerns about a contractor. The contractor that received your request runs its own business. We don't employ its workers, manage its jobs or set its prices. Should an estimate, the work, a warranty or someone's conduct go wrong, the contractor is the first place to take it. Set the problem out on paper with dates and photos, and hold on to the contract, each signed change order and all your receipts.

If it isn't settled. Texas law forbids false, misleading or deceptive business practices. Consumers can file complaints about contractors with the Texas Attorney General's Consumer Protection Division. Permit questions for a home inside Mesquite go to the City of Mesquite's Building Inspection Division; each of the five nearby cities runs its own building office, as our rules page explains. This is general information, not legal advice.

Let us know too. Even if a complaint belongs with the contractor, we want to hear it, because repeated trouble bears on whether we keep passing requests to that business.

Nothing in this policy removes a right you hold under Texas law, which governs it.